Tag: Atlassian JIRA

  • Atlassian JIRA Internal Server Error

    On on Jira Server, when accessing the site get following error

    JIRA — Internal Server Error
    Error reference: b64e4876-0fc1-439a-a46d-4a3255a48230

    Unable to render full error details at this time. Please consult the error logs for more information.

    The problem was disk full.

    root@jira /var/atlassian/application-data/jira # du -h –max-depth=1
    1.1M ./analytics-logs
    4.0G ./plugins
    293M ./log
    72K ./structure
    32M ./tmp
    11M ./caches
    632K ./logs
    52K ./tempo
    32G ./export
    368M ./data
    96K ./import
    352K ./monitor
    4.0K ./logos
    8.5M ./bt-templates
    37G .
    root@jira /var/atlassian/application-data/jira #

    The folder /var/atlassian/application-data/jira/export used 32 GB disk space. This folder store daily backups.

    I removed some of the older backups last last year, restarted the server, that fixed the problem.

    To avoid this happening again, set a cronjob

    vi /usr/serverok/clean.sh

    Add

    #!/bin/bash

/bin/find /var/atlassian/application-data/jira/export/ -type f -mtime +60 -name "*.zip" -delete

    This will delete files older than 60 days.

    Set it to run daily with crontab -e

    @daily  /usr/serverok/clean.sh > /dev/null 2>&1