How to fix Cpanel Server shared IP address show customer site

On a Cpanel Server, when you visit a shared IP address used by multiple websites, you will see the website of the first VirtualHost entry. This is not good when you have multiple customer websites as your other customers may visit the IP and see the site associated with the first VirtualHost entry and complain about this. I had customers reporting that their site is hacked when this happened to them.

The solution is to add a VirtualHost entry for the IP address. So when visitors use IP address, that VirtualHost shows up.

On Cpanel Server, you can do this by editing

vi /etc/apache2/conf.d/includes/pre_virtualhost_global.conf

Add content

DocumentRoot /var/www/html



DocumentRoot /var/www/html

suPHP_UserGroup nobody nobody


AllowOverride All


SSLEngine on

SSLCertificateFile /var/cpanel/ssl/cpanel/cpanel.pem
SSLCertificateKeyFile /var/cpanel/ssl/cpanel/cpanel.pem
SSLCertificateChainFile /var/cpanel/ssl/cpanel/cpanel.pem
SSLUseStapling Off



SecRuleEngine On

In the above code, replace YOUR_SERVER_IP_HERE with your actual server IP address. If you have multiple IP addresses, repeat the code above for each of your IP addresses.

Now restart Apache

systemctl restart httpd

See Cpanel Server