PrestaShop Customer Service Page not working

On a PrestaShop site on clicking Customer Service link on the left menu, the page failed to load, it stuck at loading for a while, then show error message,

PrestaShop Customer Service Page

This is because a connection to the IMAP server is not able to establish. To fix the error modify IMAP-related entries in ps_configuration table.

To list all IMAP related entries, run

To remove values for IMAP settings, run the following SQL commands.

Once you removed IMAP related entries, you can reconfigure IMAP by going to

Scroll down, you will see Customer service options.

Back to PrestaShop

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